Shipping & Returns

SHIPPING


Goods will be shipped within 1-2 Working Days after payment has been confirmed by email. Sometime additional 1-2 working days is required during peak seasons like SALE period, Seasonal period....etc.


Tracking number will be advised via email for tracking purpose after your goods shipped. Please track your parcels online or call the courier service company.


POS Malaysia: http://www.pos.com.my


No shipment on Saturday, Sunday & Public Holiday.



LOCAL SHIPPING


  1. All items will be sent via courier service - either Pos Laju, Pos Express depends on buyer's destination.
  2. Buyer pays shipping fees, FLAT RATE @ RM 5 for West Malaysia and RM 7.50 for East Malaysia.
  3. Do not expect to receive items within 1 ~ 2 days when there is a public holiday or weekend involved.

INTERNATIONAL SHIPPING

  1. Goods will be shipped within 3 days after payment has been confirmed by email.
  2. Buyer pays shipping fees (to be advised by email).
  3. Weight cost will be calculated & emailed to buyer together with payment details.
  4. Allow a longer time frame for international postal service (about 7-10 working days depending on location).

Return Policy

The Beads Store is committed to produce & deliver quality products to your satisfaction. But in any case of dissatisfaction with any item you have purchased, simply mail it back to us with the Original Packing within 14 days upon reception. We will honor your request for an exchange or refund. No question asked!

  1. Each item can only be exchanged once.

  2. All returned merchandise must be sent back in its original container/bag, in a completely unaltered state by registered mail / courier service.

  3. The Beads Store is not responsible for postage on returned items.

  4. Returned item may be exchanged for one that is of lower, equal or higher or equal value. You are required to top up the difference in price. Refund will be given if the value of the exchanged item is lower than the original item purchased (to be enclosed in a return envelope)

  5. You will bear the shipping cost for the exchange of item.

  6. The following items are not exchangeable/refundable: VCDs/DVDs, Books, Magazines, eBook/eTutorials due to copyright issue.